Mi blog lah! Το ιστολόγιό μου

29Jun/0921

Microsoft Windows tax refund, from Dell

So I got a new computer from Dell UK. Unfortunatelly it came with Windows Vista Home Premium (32-bit) SP1 and Microsoft Works 9.0, which I did not intend to use. I contacted Dell Customer Care last Wednesday and they promised to call me back to inform me of their course of action. On Thursday morning I got a call that Dell is in the process to issue the refund and that they will contact me during the coming week when they actually issue the refund. I got the call today Monday at 15:09 that the refund has been issued, £31 for Windows Vista Home Premium SP1 and Microsoft Works 9.0.

Dell Credit Note (refund) for Microsoft Windows Vista SP1 and Microsoft Works 9.0

In detail, the Credit Note says

Item No.  Description                    Quantity Unit Price  Net  VAT
          Cust Invd b4 parts recd 3rdpty    -1      26.96   -26.96  S

                                                                 GBP
  VAT Summary                                      Subtotal   -26.96
                                                   Freight      0.00
   VAT    VAT Rate      GBP        GBP             VAT £       -4.04               
   Type     %       Total Net £   VAT £                
    S      15         -26.96      -4.04           
                                                   Total      -31.00

Now, that was the short story for getting my Windows refund. The long story was that I had to go through several weeks of effort to figure out how to get a new computer without Microsoft software. I contacted by phone both Dell and Microsoft and I estimate I was on the phone for about four hours in total. To save you the effort, here are some tips,

  1. You will get stonewalled. I did not get any reliable information on how to buy a computer without Microsoft software while I was researching my options. I actually gave up and proceeded with buying a computer with Windows, considering that my last resort was to use the EULA method as soon as I got it delivered (I would not accept the EULA, thus I would be entitled for a refund or credit).
  2. Apart from phone calls, I spent some time on Dell Chat. In one case, I was told that I can get a computer from the Latitude range with FreeDOS. They would have to get the precise configuration of the computer so that they can give me a quote. We made sure that the configuration was correct (the one in my basket with the one I would get the quote for). It sounded very promising, however, at the end the computer with FreeDOS would be about £30 more expensive than Vista. I asked for clarification on this issue but I did not get any.
  3. You will be often told that you are the first person that asks for a computer without Microsoft software. Try to think that you are a pioneer and don’t feel let down.
  4. When calling by phone, avoid using premium telephone numbers. Get a good SIP account and configure Ekiga or SFLPhone (has recording feature). For Dell UK, try 01344 373727 which apparently is fine even if you are not a Public sector customer.

Microsoft Vista first boot screen, EULA or refund/credit.

By using the software, you accept these terms. If you do not accept them, do not use the software. Instead, contact the manufacturer or installer to determine their return policy for a refund or credit.. (why are there two dots? — simos)

When you first boot a new computer that has Windows pre-installed, you are presented with the above screen. Why would Microsoft give the option to reject their software? I believe the reason is that they want to enter into a contract directly with the customer, thus there is no issue with removing this facility in future versions of Windows (probably for similar reasons, Hotmail now supports POP3, apparently so that small mobile devices can retrieve e-mail. You can now migrate from Hotmail to GMail easily.). However, the whole environment is setup in such a way that virtually noone would be able to pursue a successful refund. One has to scroll the tiny text box in order to find the pictured paragraph (no option to print!). Even the Microsoft Customer Care EMEA are not aware of the option not to accept the EULA.

In your case, if you do not intend to use the pre-installed Microsoft software (apparently includes the case where you already have a license, such as an Academic License), you have the option to reject for a refund or credit. Simply press the Shutdown button and do not accept the license. Then, get on the phone.

Antirrhinum (Snapdragon)

I installed Ubuntu 9.04 (x86_64) and the computer runs fine ;-) .

It was unexpected when Intel got a heavy fine from the EU for anticompetitive practices. Does this practice by Microsoft (making it extremely difficult to obtain a refund or credit) constitute an anticompetitive practice?

23Oct/052

The return

I just arrived back home. I was flying with Ali.
The trip was quite tiring but we managed to pull through.

Rustam was really helpfull, he picked us up on time at midnight (there was an city electricity cut) and we reached the airport swiftly.

There, we waited a bit at the queue to check in. While waiting, a certain “semi-official” person came towards me and asked for my passport. For those who do not know, this is a leading question to give me your money.
I remembered Marek’s story and quickly employed the response style Who are you to ask for my passport?. He lost a bit of steam and Ali took over talking in Persian/Tajik. He said we are both Iranians and that guy lost all interest and left. :)

We got front row seats, overlooking the grey wall of the aircraft, just before the pilot cockpit. The window seat of the row was allocated to a Tajik cardio-surgeon (perhaps a famous one?) who was going to Moscow for a conference. He was nice and talkative.

After four hours on the air, we reached Domodedovo and proceeded to the Transit Area, the dreadful place of eternal wait. You need to wait there for several hours before actually checking in. The wait depends on the time of your connecting flight. Our connecting flight was in 10 hours.

For the uninitiated, I include some shots
Domodedovo airport Transit Area
General view of Transit Area

The tiles at the airport
Detail of the tiles. (Tile obsession? No, just read on).

Scales and drinks dispenser
View of the refreshment machine and precision scales.

One window is shattered
View of shattered window (was still like that on the incoming leg). It’s double-glazed and the outer layer is damaged but not broken, so it does not look like an emergency to fix.

Security guard
The security officer. Oh, “no photos in Transit Area”.

As seasoned Domodedovo Transit Passengers, Ali and I wrote down some tips on what to do to kill time while waiting. Ali did most of the work and also provided the cheat list.

34 things to do at Domodedovo Airport Transit Area while waiting

  1. Open a packet of baby wipes and start cleaning a difficult smudge on the floor; finish all tissues.
  2. Go to bathroom, change outfit and return. Ask where the transit area is.
  3. Make houses of cards using Demodedovo Transit information booklets. Compete with fellow passengers for tallest building. Organise competition between passengers and officers.
  4. Switch on laptop, when noticed, smile cunningly and rub palms together. Exclaim “free access!”.
  5. Take off shoes and belt while in Transit Area. When asked, reply you want to be ready for body search.
  6. Ask repeatedly where your checked-in luggage is.
  7. Enter staring contest with security officer. Hi-five fellow passengers when you win.
  8. Measure dimensions of shattered window; make estimate of cost to replace and start cookie jar fund.
  9. Sneeze near shattered window; start crying and apologise for shattering it.
  10. Weigh yourself at precision machine in the Transit Area. Make loud remarks that it does not report the correct weight.
  11. Count the number of steps at the staircase leading to transit area (15+15).
  12. Count the number of steps on elevator leading to transit area (62, 26 showing at any time).
  13. Count the number of dark blue tiles at the Transit Area (limit to those legally accessible by passengers: 60).
  14. Use every restroom in area.
  15. Annoy officers at Transit Area by walking up and down a la goose walk.
  16. Try to learn Russian by reading aloud the signs.
  17. Learn to tell the time in Russian (hint: ask security officer every ten minutes)
  18. Take a photograph of the shattered window (normally not permitted, mmm not encouraged).
  19. Persuade security officer to take photo of you at the shattered window (normally not permitted).
  20. Play hop-scotch.
  21. Close your eyes and walk in the Transit Area; avoid obstacles.
  22. Ask for help to fill in declaration forms (not required for transit passengers).
  23. Time the cleaning ladies with stopwatch. Congratulate at end in Russian.
  24. Examine suspiciously the fruit juice dispenser.
  25. Use foreign coins (not rubbles) at fruit dispenser. Complain if cans are not dispensed.
  26. Walk across Transit Area making sure you do not step on white blue tiles.
  27. Time how long the automatic escalator requires to pause; complain if anyone uses the escalator, show the direction to the stairs.
  28. Ask “Do you speak English?” to security officer. Observe expression when he says “No”.
  29. Establish the purpose of strange wire that leads to smoking station.
  30. Walk behind terminal desks; press random buttons when no one is watching.
  31. Find blind spots behind the pillars; so that the security officers or administrators cannot see you. Hide all waiting passengers in bling spots.
  32. Observe closely shattered window. Drag finger on it as if deciphering old script. Exclaim periodically “Aha!”.
  33. Locate nearer emergency exit. Time yourself how long it takes you to reach it.
  34. Sit at a check-in desk. When confronted, complain that the Internet kiosk “ate” your ten dollar bill. Demand full refund.

Creative Commons licence

Thanks to the tips, time passed swiftly and we find ourselves at Gate 7, ready to embark the plane. Alas, the security door gets stuck and cannot open. Picture here the attempt for 4 officers trying to break a rather high-security door. After 15 minutes and over 4 minutes of video footage :) , they managed to open it and we embarked the plane.

Upon touchdown at London, there is an announcement that Mr Ali and Mr Simos identify themselves to the crew. This obviously spooks the fellow passengers. After a few minutes, we find out that our checked-in luggage has not been sent with this airplane. Great, 10 hours waiting and the luggage are sent in wrong plane.

All in all, FOSSTJ was an excellent experience that I’ll never forget.

   

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